Question 1

Where can I buy

Answer

You can redeem online after the tenure of the scheme.

Question 2

What can I buy?

Answer

You can purchase either plain gold jewellery or diamond/gemstone studded jewellery on BlueStone website/App or at any of our stores, but the redeemable amount cannot be used for purchasing Coins & Solitaires.

Question 3

Can I redeem and purchase before 11 months?

Answer

Yes, you can redeem and purchase anytime. However, you will get special discount if you pay installments for atleast 5 months.
Please refer the table below for details You Pay forSpecial Discount 10 months100% of one installment amount 7 months50% of one installment amount 5 months25% of one installment amount You will get special discount after 30 days from the last installment due date. You can redeem all your payments and special discount at the time of purchase.

Question 4

If I pay for 10 months, when will I get special discount?

Answer

You will get special discount after 11th month. For example: If you subscribe on 10 Jan 2019, you will get special discount on 10 Nov 2019. You can then redeem and purchase jewellery.

Question 5

If I pay for 5 months, when will I get special discount?

Answer

You will get special discount after 6th month. For example: If you subscribe on 10 Jan 2019, you will get special discount on 10 Jun 2019. You can then redeem and purchase jewellery.

Question 6

What other benefits you get?

Answer

Special Discounts on Birthdays / Anniversaries will be provided. That can be clubbed with the free installment for added benefit of the purchase. Plan Benefits (of 11th installment free) can be clubbed with existing website offer during redemption.

Question 7

Can a friend / Relative redeem on my behalf?

Answer

Only if you've nominated him/her at the time of enrolment, can he/she redeem the money on your behalf by completing the necessary mandatory processes.

Question 8

Can I change installment amount after Enrollment?

Answer

No, you can't change the amount after starting the Plan.

Question 9

Can i refer the said scheme to my friend for enrollment, if so, there is any special gift or offer for me

Answer

Yes, you can, special offer or gift will be provided to you after the completing the tenure of said person.

Question 10

Will I get a receipt / confirmation / online passbook after starting the Plan?

Answer

Yes, you will receive the confirmation via Email, and will be provided access to Online Passbook (Dashboard) to check your payments, status, installments paid, due dates etc. You can check your Online Passbook by doing the following: Login using email ID used to start the plan Check My Account (Gold Mine) Or Click on any of the Gold Mine 10+1 banners and then click on "Go to My Gold Mine" to check the Passbook. All details will be provided via email.

Question 11

What are the available payment options?

Answer

There are multiple payment options: Netbanking, Credit & Debit Cards.

Question 12

When to pay the first installment?

Answer

The first installment will be paid during the time of enrolling, the payment cycle for the next installment will be 30 days from the first.

Question 13

Will I get a confirmation / receipt after every installment?

Answer

Yes you will get the confirmation on the Online Passbook, SMS, Email for every installment.

Question 14

How can I see my payment status?

Answer

You will be provided with a seperate dashboard where you will be able to check your payment status. You will recive the login access in the confirmation mail sent by us.

Question 15

Do I get any payment alerts?

Answer

Yes, you will get Email, SMS reminders before the monthly due date.

Question 16

What happens for delayed payment?

Answer

If Payment is delayed for greater than 2 installments, 100% of the special discount will be deducted. (Basically you will not be eligible for special discount).

Question 17

How do I know if my payment has been credited to my Gold Mine Account?

Answer

You will receive a payment success Email, SMS and you can login in and check your payment status in My Gold Mine (Under My Account).

Question 18

What happens if my payment fails?

Answer

You can retry by logging in, then go to My Account, then go to My Gold Mine, then in the dashboard click on Pay Now for the payment which failed and retry. For more queries, contact our Customer Support.

Question 19

Why Buy From Shubham Gem & Jewellery

Answer

Due to flexibility in payment and you can redeem after the tenure of scheme.

Question 20

How can i see my payment ?

Answer

After filling up the registration form we will provide you a confirmation mail along with the payment details.

10 + 1

MONTHLY

INSTALLMENT

PLAN

Design your Jewellery and Pay in installments, pay 10 installments and get 100% off on 11th installment!

*Redeemable from 6th month

Avail an additional 50% Discount on your first installment

Why Installments Plan?

Our Gift Plan

Subscribe to plan for your future high-value purchases.

Your Memorable Moment

Plan for gifting on special occasions like Birthdays, Weddings etc

Exclusive Discounts

Pay 10 installments and get 100% discount on the 11th installment

How It Works?

4 Simple Steps

Design your jewellery

Choose your own custom jewellery design and and continue with the plan

Pay Monthly

10 months installments with easy payment options

Get Special Discount

Get 1 monthly installment for FREE in the 11th month

Redeem & Purchase

Redeem final amount after 11 months and buy at any of our stores / online

Can be redeemed from six month onwards. Refer FAQ for details

Frequently asked questions

Redemption